FAQ's

Thank you for choosing Massage Vibe for your massage therapy needs. As a self-employed massage therapist and the sole provider of services, I value your time and commitment to your wellness. In order to maintain a smooth and effective scheduling system, we have established the following no show and cancellation policy.

Clients are kindly requested to provide a minimum of 48 hours’ notice prior to their scheduled appointment time for any changes or cancellations. This advance notice allows us to accommodate other clients who may be in need of our services. Failure to provide adequate notice impacts not only myself but also fellow clients seeking treatment.

Appointments that are canceled with less than 48 hours’ notice will be subject to a charge of 50% of the service amount. For sessions canceled within 24 hours of the appointment time, the full 100% of the service amount will be charged. These charges are necessary due to the significant inconvenience caused to both my schedule and other clients who could have taken your place.

To facilitate the enforcement of this policy, we reserve the right to request a credit card number to secure booking appointments. This information will only be used in the event of a late cancellation as outlined in this policy.

We understand that unforeseen emergencies and illnesses can arise. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment, we kindly request that you cancel your session. Your health and well-being, as well as that of other clients and myself, are of paramount importance.

In cases of inclement weather, safety is our top priority. If you believe that weather conditions may prevent you from making it to your appointment, we encourage you to reschedule with as much notice as possible. We will also make every effort to provide advanced notice in the event that we need to close or cancel appointments due to bad weather or unforeseen circumstances.

We understand that certain situations are beyond your control. Late cancellations due to emergencies, illness, or inclement weather will generally not result in missed session charges. However, this is determined on a case-by-case basis. Your safety and well-being remain our utmost concern.

Thank you for your understanding and cooperation in adhering to our no show and cancellation policy. Your respect for these guidelines helps ensure that everyone can benefit from our massage therapy services in a fair and considerate manner. If you have any questions or concerns about this policy, please don’t hesitate to reach out.